SHIPPING FEES
It is very difficult for a computer cart to estimate the correct shipping. Therefore a real person will weigh your parcel and determine the correct pricing and best rate (usps vs fed-ex) for your parcel:
The COMPUTER CART provides an ESTIMATE of shipping fees. Due to the way it calculates and the fact that it is a computer, the cart is often wrong. Mostly it is too high. On occasion, it is too low, but rarely by much. If it seems high to you, it probably is. It does not factor flat rate pricing for USPS delievery. So it doesn't know that we can fit 20 yards into a large flat rate box which with insurance ships for less than $19.00. It may quote you $38.00 based on weight and your destination zip.
We will determine best rate shipping for your parcel: post office vs fed-ex ground. Unless you tell us we must ship one way or the other, we will always choose best rate delivery method.
For patterns, if possible we ship first class mail and generally, again, the rate is less than the cart ESTIMATE.
OUR CART DOES NOT AUTOBILL your credit card. We manually figure out the correct price and THEN bill your credit card when the order ships.
On international orders we ship GLOBAL PRIORITY. For info on shipping fees via GLOBAL PRIORITY you can check the www.usps.com web site and select your country of destination and enter a box size. We ship insured!
PAYING BY CHECK:
To pay by check, remit payment to Marianne Elizabeth, P.O. Box 7166, Nashua, NH 03060. Merchandise will be shipped after the payment is received and the check has cleared. Checks returned for insufficient funds will be assessed a $25.00 fee.
ADVANCE ORDERS:
The word ADVANCE order means that you are ordering something in ADVANCE of when it will become available, in order to secure your place in line, and reserve the merchandise upon its arrival. An estimate of delivery time is listed in the items description. Please know that an ESTIMATE is our best guess based on information supplied by the manufacturer. Fabric reprintings can take up to 14 weeks to arrive from the day which a re-print is ordered. This is not typical but delays can be common in projects featured in major magazines.
QUESTIONS ABOUT YOUR ORDER:
Best way to reach us with questions regarding your order is to email to our yahoo account: classicallyhome@...
If you prefer to call, our voice mail may be reached at 603-880-2021 Include an email address and your order number.
PLEASE DO NOT EMAIL ANY QUESTIONS REGARDING YOUR ORDER INTO the GENERAL INBOX as incoming spam will delay replying to your questions. SADLY, website inboxes are often filled with lots of unwanted junk mail that we must sift thru.
SHIPPING & DELIVERY:
ALL CLAIMS FOR LOST OR NON-DELIVERED PARCELS MUST BE REPORTED BY PHONE OR BY US MAIL WITHIN 30 DAYS, though it is best to report the failure to receive the parcel within 14 days! Should you fail to receive your package, NOTIFY US IMMEDIATELY so that we can track your parcel and correct any delivery issues.
CALL US AT: 603-880-2021 to report a lost parcel.
NO EMAIL REPORTS WILL BE ACCEPTED due to technical issues with EMAIL DELIVERY.
Please allow a minimum of 2-4 weeks for delivery. We make every effort to ship with 3 business days, however, due to restocking and reprinting of fabric, your order may take signficantly longer. Reprinting can take 12-14 weeks. While your order most likely will arrive more quickly than that, some kits are custom cut on demand and preparation time is required.
RETURN POLICY:
Patterns are not returnable.
Because all fabric yardage is custom cut to your specifications, we cannot accept its return. Custom cut kits are not returnable or exchangeable.
ALL CLAIMS FOR SHORTAGES ON THE QUANTITY OF FABRIC MUST BE MADE WITHIN 7 DAYS OF RECEIPT.
Please inspect your kits. Reports of missing fabrics must be made within 7 days of receipt.
In the event your merchandise is damaged in transit, please save all packing info including tracking numbers for processing of insurance claims, inspection by the carrier, etc.
UNUSED, NEW, Kits are exchangeable for a store credit, within 7 days of receipt of the item. ALL Kits are subject to a 25% restocking fee since we have specifically purchased yardage for your kit and cut it just for you. Classically Home strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience.
Returned kits must be unused and unwashed and in their original condition and packaging. Shipping is not refundable and return shipping, if authorized, is at the buyer's expense. You must receive a verbal return authorization by phoning us at 603-880-2021.
Refusing a shipment does not mean you have return authorization.
To receive a return authorization, call us within 7 days of receipt of the item and if an ADVANCE order subject to a 25% restocking fee. We will issue you a Return Authorization Number (RAN), which is valid for 10 business days. You will receive a store credit for the item’s purchase price minus the appropriate shipping costs as assessed on your original invoice.
(Shipping costs cannot be refunded. All shipping charges are the customer’s responsibility.)
We encourage you to send all returns via insured mail for protection against loss or damage. We cannot be responsible for items sent uninsured.
KITS and PATTERNS: Every effort is made to ensure that adequate amounts of fabric are included or specified in the kits and pattern directions and that all directions are clear, and accurate. Due to differences in customer's skill levels and other factors beyond our control, we bear no further responsibility.
CANCELLATION:
To cancel a backorder or an ADVANCE order, you must speak with a customer service rep at 603-880-2021. If no one is available, please leave a message and we will return your call. Once an order has shipped it may not be canceled and is subject to return policies listed above. Cancellations by BY EMAIL OR RECORDING WILL NOT BE ACCEPTED since only 70 -80% of all email reaches its destination.
